There are 2 types of Vehicle Shipping companies:
Carrier – They own trucks. Carriers are the ones that actually move your vehicle.
Broker – Brokers don’t own trucks. Brokers are middleman and call the carriers to do the work.
If you book with a broker/middleman they typically post your car on a transport load board as cheap as they can . Than a carrier company picks it up and brings it to you. This is not favorable for you or the carrier. As the customer you are paying more because of the the broker. He pays himself first than finds someone to move it! In some cases, you may call the guy who you paid to move your car and they cant even tell you where you are it! He will pick up the phone and call the transporter who is moving your car, is frustrating for everyone. It’s bad for the carrier because he is under paid for the work he is doing. When a transporter is underpaid the quality of service goes down. Than the transporter is forced to get cheaper insurance to stay afloat. This impacts you because the insurance coverage is weak, but it really one effects you if you have to make a claim!
The solution is to deal direct with the transport company. When you go direct, you are paying the guy who moves your car more because you are not paying the middle man, who never touches your car. I will admit that there are good brokers out there, but this industry is busting at the seams with fly by night brokerages that are just in it to make a quick buck and care about you or your car! These guys give this industry a really bad name. Many large brokers even charge the customer and never pay the trucking company. When this happens, the the trucking company sometimes holds the cars until they get paid. In so many cases the customer ends up paying twice.
Selection
The benefit of using a broker for Vehicle Shipping is selection and network. A broker has ties with individual pre-approved auto transporters and know where to post the vehicle online to move it fast! When using a carrier instead of a broker, you will be responsible for contacting the auto transporters individually for Auto Moving.
Fees and Cancellations
Brokers control the prices of the Car Moving market and offer auto transporters rates to make a higher profit. This is how brokers make their fast money. Typically, you will be asked to pay a nonrefundable deposit. The transporter will collect the balance when the vehicle is delivered through cash or certified funds. For your information, many carriers, will allow you to cancel your order at anytime prior to pickup.
It is impossible for a brokers to guarantee anything because he is not doing the work. They have no control over every carrier. When looking at transit time, be careful compare apples-to-apples. A brokered move may offer shorter transit time but it may take more days to get the vehicle picked up because he has to find the cheapest carrier so he can make the most money
Depending on the size of the carrier truck and the entry point in your neighborhood, you might be asked to meet the driver at a nearby shopping center or other landmark for delivery. This happens often because the equipment is too big to fit into an area. Brokers cannot assess a carrier's ability to deliver to your door. So, never assume anything! Ask the broker or Auto Moving carrier what their policies are to be sure.
There are some big differences between Vehicle Transporting brokers and Vehicle Transport carriers. Be an informed customer! Before you sign any contracts or releases, make sure you are dealing with the type of company you prefer and, to ensure the safety of your car and a flawless transaction, check out each company thoroughly before making your decision.